Refund & Returns Policy

Thank you for shopping at HYPEKiT. We want you to love what you receive. If for any reason you are not satisfied with your purchase, you may request a return or refund according to the policy below.

Return Period

Returns may be requested within 2 days from the date you receive your order.

To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. The item must also have all original tags attached and be in its original packaging.

Eligible Reasons for Return

Returns may be accepted under the following conditions:

• Wrong item delivered
• Incorrect size received
• Damaged or defective product

Exchanges

If you would like to exchange an item for a different size or product, please contact our support team within 7 days of receiving your order. We will provide instructions on how to proceed with the exchange depending on product availability.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Items that have been worn or washed
• Items without original tags or packaging
• Requests made after 2 days of delivery
• Personalized or custom-made products such as customized uniforms or printed apparel
• Gift cards or digital products (if applicable)

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. We may arrange a replacement or provide a refund depending on product availability and the nature of the issue.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed within 3–5 working days. Refunds will normally be issued through the original payment method used for the purchase. In some cases, refunds may be issued through bank transfer or another appropriate payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

How to Request a Return or Refund

To start a return or refund request, please provide the following information:

• Order number
• Your name
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

For quicker assistance regarding returns or refunds, please contact us via WhatsApp.

WhatsApp: +94 78 844 3523

Processing Time

Refunds or exchanges will be processed after the returned item has been received and inspected. Please allow additional time for the refund to appear in your account depending on your payment provider or bank.

Need Help?

If you have any questions regarding refunds or returns, please contact our support team and we will be happy to assist you.